Returns & Refund Policy

Last updated and effective: October 30, 2026

This policy covers everything sold in Electronics, Gadgets & Futuristic Stuff and Home & Living. My Bahama Land prints are made by our printing partner Pictorem and are covered in the My Bahama Land section below.

Changed your mind?

We don't accept returns or give refunds for a change of mind, for ordering the wrong item, or for items that work as described. This doesn't affect any rights you have under the law where you live, or orders placed before October 30, 2026 (see below).

Damaged, defective or incorrect products

If your product arrives damaged, defective, or incorrect, please contact us with your order details and photographs where applicable. We will work with our supplier to arrange a replacement at no additional cost whenever appropriate. Refunds will be provided when required by applicable law or when a suitable replacement cannot be arranged.

This also covers an item that stops working, is missing a part, or is significantly different from its product page. Please contact us within 30 days of delivery. Reporting within 30 days lets us resolve it fastest with our fulfillment partner. If you notice a problem later, still contact us. This timeframe doesn't limit any rights you have under the law.

You usually won't need to send anything back. If we do ask for the item, we pay the return postage.

Please send us:

• your order number;
• photos of the item, the shipping label and the box;
• for a fault, a short video showing the problem.

Please keep the item and packaging until your case is settled.

Not covered

• Damage from misuse, accidents or water (for example, a phone placed inside the shower phone holder, which is designed for splashes, not for submerging).
• Normal wear.
• Adhesive pads once they've been stuck down, unless faulty.
• Scuffs to the outer shipping box when the item itself is fine.

Cancelling an order

Contact us right away. If your order hasn't been sent to our fulfillment partner yet (about 2 hours after payment), we'll cancel it and refund you in full. After that we'll try to stop it, but once it has shipped it can't be cancelled.

Lost or delayed packages

Orders leave within 1–3 business days, and each product page shows its estimated delivery time. If we can't ship your order on time, we'll email you before then with a new date and the option to cancel for a full refund. If tracking hasn't updated for 5 business days, please contact us.

When an order is reported missing or significantly delayed, Orderly Oak will investigate with the shipping carrier and supplier. We will seek a supplier-funded replacement or refund wherever possible. Claims will be resolved according to applicable consumer protection laws, payment-provider requirements, and our shipping policy.

Tracking says delivered, but you don't have it: please check around your home, with neighbors and with your local post office, then contact us with your order number. The post office may ask you for a short statement that the parcel didn't arrive.

Refunds

Refunds go back to your original payment method through PayPal within 2 business days of approval. Your bank may take a few more days to show it. We never charge restocking fees.

Orders placed before October 30, 2026

Orders placed before October 30, 2026 keep the return and shipping terms shown when they were ordered. That includes the earlier late-delivery promise, and returning an unused item in its original packaging within 30 days of delivery for a change of mind. Please contact us first and we'll explain the next steps.

My Bahama Land prints

Every My Bahama Land print is made to order. When you order, you complete your purchase on Pictorem, our printing partner. Pictorem takes your payment, prints, ships, and handles any replacement or refund. Pictorem's Sales Terms & Conditions apply to your order and prevail if anything here differs.

• Damaged, defective or incorrectly made prints: Pictorem's 30-day satisfaction guarantee covers problems within its control, including print defects, assembly problems and damage in transit. Please contact Pictorem within 30 days of delivery with photos of the print and its packaging. Pictorem will authorize a return and replace or refund your print. Keep the print and packaging, and don't send anything back until Pictorem authorizes it.
• Cancelling: Pictorem lets you cancel within 48 hours of ordering. Once production has started, Pictorem may charge a cancellation fee of 50% of the order value.
• Change of mind: each print is made for you, so prints can't be returned because you changed your mind or chose a different size. Small color differences between a screen and a printed photograph aren't a defect. This doesn't affect your rights under Pictorem's guarantee or the law.

We're happy to help with any Pictorem order. Email orderlyoak@gmail.com with your Pictorem order number.

How to reach us

Use the contact form or email orderlyoak@gmail.com with your order number. We reply within 1 business day.